The 3A's
Ensure ASIC Compliance with Confidence.
Choosing Qurioux means partnering with industry experts to deliver a comprehensive, structured approach to hardship compliance and customer support.
The 3A Hardship Compliance Framework ensures your institution meets ASIC REP 782 & 783 expectations while enhancing customer experience and operational efficiency.
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Whether you need an end-to-end transformation or targeted support in specific areas, our customised methodology ensures full alignment with regulatory standards.
3A Assessment
Identify Compliance Risks & Opportunities
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Evaluate hardship policies, processes, and customer experience​
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Benchmark against ASIC’s 9 focus areas and industry best practices
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Identify compliance gaps, customer pain points, and inefficiencies
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3A Audit
Deep-Dive Compliance & Operational Review
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Assess hardship recognition, solution effectiveness, and process efficiency​
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Review staff training, oversight, and vulnerable customer support
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Provide a regulatory risk & gap analysis with actionable insights
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3A Action Plan
Build a Sustainable, ASIC-Compliant Framework​
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Develop a tailored roadmap to fix compliance gaps & enhance hardship solutions​
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Implement operational improvements, training, and customer segmentation strategies
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Ensure long-term compliance with quality assurance & oversight measures​
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Request an infomation pack
If you would like a detailed information sheet about one or more of the The 3A's options, please select the items and submit your request below.